Booking & Service Policy

***** Please Read Carefully Before Booking Your Trip *****

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Your time and our time are very important to us. We kindly ask you to review and follow the policies below.

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1. Safety & Privacy

We value your personal information and are committed to protecting it. All client data is handled securely and accessible only to authorized management personnel.

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2. Booking Requirements

• Sedan (Berline): Minimum 3 hours’ notice required

• SUV & Stretch Limousines: Minimum 24 hours’ notice required

Bookings are only confirmed once accepted by our administration.

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3. Quotation Policy

All quotations issued by GZH Limousine INC are valid only when confirmed in writing.
We accept booking confirmations via:

• Email

• Website form

• Text message

• Fax

Verbal bookings over the phone are less recommended.

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4. Pricing

Quoted prices may vary depending on:

• Service type

• Location

• Date & time

• Special circumstances

Any changes will always be communicated and must be approved by the client in advance.

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5. Lost Items

We are not responsible for lost or forgotten items in the vehicle.
However, we will attempt to recover and hold items for a limited time for regular clients.

• Please check your seat before leaving the vehicle

• A delivery fee will apply if items need to be returned

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6. Contracts (Events & Corporate Services)

For enterprise services or special events, a formal contract must be signed in person to ensure all requirements are properly covered.

 

7. Payment & Credit Card Policy

• A valid credit card is required to secure all reservations

• Charges are processed after the trip is completed

• Corporate accounts may follow separate billing arrangements as outlined in their contracts

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8. Vehicle Rules

• All vehicles are 100% non-smoking

• Alcohol is not permitted, except for pre-approved special events (e.g., weddings, proms) in stretch limousines

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9. Health & Safety Measures

• Masks may be required depending on current health guidelines

• Hand sanitizer is recommended before entering the vehicle

• Additional protective items may be available upon request

Additional Fees & Conditions

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10. No-Show Fee

A no-show fee will be charged if the client does not appear for a confirmed booking without prior cancellation.

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11. Cancellation Policy

• Sedan: No fee if cancelled at least 3 hours in advance

• SUV & Stretch Limousines: No fee if cancelled at least 24 hours in advance

Late cancellations may incur charges.

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12. Waiting Time Fees

Airport Pickups

• International & U.S. arrivals: 45 minutes free waiting time

• Domestic (Canada): 30 minutes free waiting time

Home / Office Pickups

• Driver arrives 10–15 minutes early

• Includes 15 minutes free waiting time

• After that:

  • Charged in 30-minute increments (for delays up to 30 minutes)

  • Hourly rate applies for longer delays

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13. Service Modifications

Drivers are not authorized to modify bookings.

For any changes (destination, stops, or additional services), you must contact our administration directly.
Additional charges may apply.

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14. Exceptions

Only LimoServ management reserves the right to make exceptions to the above policies.

Corporate (Enterprise) Accounts

Corporate clients must:

• Sign a formal agreement with management

• Assign a single point of contact for all bookings

• Submit each reservation by email only, including:

  • Passenger name(s)

  • Contact details

  • Vehicle type

  • Date & time

  • Pickup & destination

• Designate an authorized person for changes

• Provide a company credit card

Billing terms (e.g., monthly invoicing) will be defined in the contract.

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Thank You

Your cooperation is greatly appreciated and helps us provide the highest level of service.

***** Thank you for choosing LimoServ *****